NatWest Group
About the Role:
Join our team as a Mortgage Customer Contact Specialist and deliver exceptional customer service in Greenock. Your role involves educating customers about banking options and providing a seamless experience. This position emphasizes excellent communication and relationship management skills.
Key Responsibilities:
- Deliver excellent customer service, considering customer needs and financial goals.
- Educate customers on various banking options, supporting their choices.
- Complete processes and procedures while ensuring a positive customer experience.
- Conduct financial reviews with customers, providing accurate information.
- Manage customer contact lists, identifying opportunities for new financial products.
- Maintain relationships with colleagues, supporting customer needs and business objectives.
- Resolve customer complaints and errors promptly, restoring positive customer relationships.
Skills and Expertise:
- Experience in a customer service environment.
- Strong relationship management skills.
- Excellent organizational and time management skills.
- Excellent verbal and written communication skills.
- Experience working within a regulatory environment.
- Proficiency in Microsoft Office.
- Detail-oriented approach to tasks and procedures.
Job Facilities/Benefits:
- Competitive salary of 24,750.
- Retirement savings contribution.
- Comprehensive training program.
- Ongoing coaching and support.
- Flexible rotating shift pattern (8:00am to 8:00pm).
- 33 days of holiday entitlement (pro-rata).
- NatWest Group Benefits: protection, healthcare or lifestyle benefits.
Why Join Us:
We provide comprehensive training and support to help your career grow. Enjoy a collaborative work environment with opportunities for professional development and a competitive salary, making this a great place to join.