Daniel Thwaites PLC
About the Role:
Our Spa is seeking a dynamic Spa Manager to lead and motivate a team, ensuring the highest standards of service and facility maintenance within the leisure facilities. This key role is responsible for creating a welcoming and safe environment for our members and guests while maximizing sales opportunities.
Key Responsibilities:
- Maintain excellent condition of gym, studio, and pool areas, adhering to health and safety regulations.
- Lead and mentor a team to foster a positive and safe environment for members and guests.
- Identify and recommend opportunities to support spa treatments and membership programs.
- Collaborate with other hotel departments to integrate spa operations.
- Address guest inquiries, complaints, and resolve issues promptly and effectively.
- Develop strategies to maximize spa area sales through innovation and new initiatives.
- Track class attendance, review and adjust schedules to meet client needs, and introduce new classes.
Skills and Expertise:
- Proven experience in a similar spa management role.
- Strong leadership and motivational skills.
- Excellent communication and interpersonal skills, with the ability to build rapport with staff and guests.
- Passion for health and fitness.
- High standards and customer-focus.
- Ability to multi-task and prioritize various responsibilities effectively.
- Experience with health and safety protocols.
Job Facilities/Benefits:
- Competitive salary, negotiable based on experience
- Wagestream – access to up to 40% of wages each week
- 28 days annual leave, increasing to 33 days after 5 years
- Health cash plan
- Generous employee discounts
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Life assurance
- Bespoke training programs
- Engaging and supportive work environment
Why Join Us:
This role offers a rewarding career path with scope for professional development within a supportive and engaging work environment. We value our employees and offer various opportunities for growth and training.