System C
About the Role:
The Implementation Team Lead is a critical role within the System C Technical Consulting Area, responsible for configuring System C products and guiding customers on solution aspects. This role requires strong leadership in project implementation and a dedication to innovative practices. The successful candidate will drive successful project outcomes and develop training and resources.
Key Responsibilities:
- Oversee multiple projects and manage team operations
- Ensure successful implementation elements in customer projects
- Develop and deliver training courses adhering to corporate governance
- Build strong customer relationships and resolve project escalations
- Manage delivery expectations with partners and external organizations
- Allocate resources and manage ad-hoc consultancy requests
- Promote and maintain business growth
- Foster individual development within the implementation team
- Liaise with support, product, and development teams to resolve key issues
- Enhance implementation methodologies to align with best practices
- Present and report to customers, stakeholders, and internally
- Represent the business at relevant forums and events
- Ensure optimal billable and productive utilization of team members on projects
- Assist in achieving revenue opportunities through change control
- Participate in marketing activities and company meetings
- Train, develop, and manage implementation consultants
- Promote ethics, integrity, and diversity within the team
- Encourage open communication and responsiveness to feedback
- Act as an implementation consultant on projects
- Lead configuration design workshops and provide system expertise
- Support customers during go-live and resolve issues
- Conduct regular review meetings with consultants
- Collaborate with customers to understand and meet their needs
- Ensure solutions are understood and utilized by customer teams
- Stay updated on product changes and enhancements
- Contribute to developing new product ideas and service offerings
- Deputize for the Head of Implementation Services when needed
- Communicate assignments and manage issues efficiently
- Encourage collaboration and focus on project priorities
- Maintain performance under challenging circumstances
- Motivate and clarify priorities for the team
- Implement clear processes for managing performance
- Enhance the profitability of System C’s customer projects
- Build and scale team capability to meet business goals
- Identify and manage resources to meet future team objectives
- Foster team collaboration to achieve business goals
- Develop and evolve best practices and implementation methodologies
- Ensure methodologies and training approaches suit both large and small projects
- Identify and develop new delivery services across product offerings
- Ensure consistent communication with customers and internal stakeholders
- Develop and maintain constructive relationships with key stakeholders
- Work closely with business specialists to deliver successful projects
- Support the Technical Consultancy Leadership Team in achieving strategic objectives
- Exhibit leadership behaviours in line with System C’s ethos
- Encourage, support, and develop team members to ensure satisfaction
- Manage team members, including conflict resolution, career management, and recruitment
- Develop and implement effective team and individual development training strategies
- Ensure timely and accurate reporting across team resources
- Prioritize and resolve escalated issues
- Work with the technical consultancy team to ensure customer satisfaction and provide regular feedback
- Deliver successful customer implementation projects on time, within budget, and to scope
- Motivate and lead teams effectively
- Identify and implement necessary changes with a strong business vision
- Manage complex relationships with customers, partners, and internal teams
- Act as a key member of the implementation team
- Quickly understand context, identify blockers, and remove them
- Influence and improve processes to ensure value
- Deliver concise and accurate information verbally and in writing
- Collaborate with colleagues to achieve organizational goals
- Prioritize workload and manage time effectively
- Work effectively across geographies and cultures
- Demonstrate resilience, tenacity, and a proactive attitude
Skills and Expertise:
- Project Management expertise
- Implementation Success
- Training Development
- Customer Relations
- Expectation Management
- Resource Allocation
- Business Growth
- Team Development
- Issue Resolution
- Methodology Improvement
- Reporting
- Representation
- Team Utilization
- Revenue Opportunities
- Marketing Participation
- Consultancy Role
- Workshops
- Customer Support
- Review Meetings
- Customer Collaboration
- Solution Utilization
- Product Updates
- Innovation
- Profitability
- Team Capability
- Resource Management
- Best Practices
- Methodology and Training
- Service Development
- Communication
- Relationship Building
- Strategic Support
- Leadership
- Line Management
- Training Strategy
- Customer Satisfaction
- Project Delivery
- Team Leadership
- Business Vision
- Relationship Management
- Team Contribution
- Problem-Solving
- Process Improvement
- Time Management
- Cross-Cultural Effectiveness
- Resilience
Why Join Us:
We offer a collaborative and supportive work environment, with opportunities for growth and development. We value innovation and are committed to fostering a diverse and inclusive team. Our projects have high impact, and you’ll be involved in shaping a dynamic and exciting future.