Care UK Plc
About the Role:
Manage administrative procedures, provide reception coverage, and promote the care unit to potential customers, colleagues, and relevant authorities. This role requires excellent communication, interpersonal, and organizational skills to maintain a positive and professional image for the home.
Key Responsibilities:
- Receive and manage residents/visitors, ensuring visitor log completion and proper notification.
- Maintain a welcoming and tidy reception area with up-to-date information.
- Answer phone calls promptly and courteously, handling inquiries while maintaining confidentiality.
- Liaise and build relationships with relatives, residents, professionals, and visitors.
- Provide support and empathy to distressed relatives.
- Act as appointee for residents without next of kin.
- Perform secretarial/clerical tasks as required.
- Ensure all correspondence is date-stamped and addressed promptly.
- Maintain accurate and up-to-date filing systems.
- Ensure key personnel are informed about file locations and contact details.
- Provide administrative and clerical support as requested.
- Process purchase ledger tasks including ordering, reconciliation, and invoice payments.
- Manage sales ledger responsibilities, including timely nursing/personal care provision.
- Manage petty cash, resident, and staff funds.
- Deposit/cash monies according to procedures.
- Perform credit control, chasing debts and late payments.
- Ensure accuracy of resident billing accounts according to company guidelines.
- Provide required information to Head Office Finance for monthly accounts.
- Maintain training records for mandatory and regulatory requirements.
- Undertake checks of PIN numbers, visa expiry dates, and CRB checks.
- Order uniforms and badges.
- Advise employees on HR policies.
- Explain Care UK benefits to new team members.
- Ensure new team members complete their induction.
- Carry out end-of-probation interviews, complete paperwork, and update records.
- Accurately record and update personnel records.
- Assist the Unit Manager with staff recruitment using the Companys Candidate Management System, adhering to relevant legislative requirements and avoiding discrimination.
- Ensure all pre-employment checks are conducted and that prospective employees meet CQC regulations and Company policy.
- Effectively manage all people data using the companys business systems.
Skills and Expertise:
- Experience in an administrative role within a nursing/residential care environment.
- Proficiency in using HR or payroll systems.
- Experience in recruitment and selection.
- Proficiency with Microsoft Office applications.
- Understanding of relevant legislation and regulations.
- GCSEs (or equivalent) including English and Maths.
Why Join Us:
Join a dedicated team within a supportive and growing organisation.