Hays Specialist Recruitment
About the Role:
This role will provide support, guidance, and mentoring to an IT team in Haverhill, Suffolk. You will manage workloads and ensure the continuity of IT systems and data security. You will also be responsible for maintaining a high level of service and compliance.
Key Responsibilities:
- Line management of IT Team, providing support, guidance, and mentoring.
- Overseeing the local IT Team’s workload to ensure it is well-managed, prioritised, and monitored.
- Guaranteeing continuity of IT systems provision and the security of data.
- Maintaining the highest level of service, focused on keeping all elements of the IT service 100% safe, secure, compliant, and available.
- Serving as the 2nd line escalation point for 1st line IT Technicians, and the communication and escalation link to the Head Office 3rd line support.
- Collaborating with and supporting 3rd line central Engineers.
- Acting as the escalation point for service desk tickets and working with the Service Desk Manager.
Skills and Expertise:
- Expertise in Microsoft suite – particularly MS Office 365.
- Proven ability to implement effective, organisation-sensitive changes.
- Success in utilising project management techniques for ICT projects.
- Strong organisational skills and innovative problem-solving.
- Ability to prioritise, work under pressure, and develop staff.
- Awareness and dedication to health and safety best practices.
Job Facilities/Benefits:
- Competitive salary of 35,000.
- Full-time on-site position in Haverhill.
- Travel claims policy to reduce environmental and financial impact of travel.
Why Join Us:
Join a progressive and growing organisation that is transforming and supporting its environment through innovative IT. You will work with a team that promotes a cohesive culture, with diverse ideas, and access to a wide variety of technologies.