Diligenta
About the Role:
Join a dynamic and people-focused business to deliver exceptional customer service. Handle inbound calls related to life assurance, savings, investments, and pensions, ensuring a seamless customer experience. Our team is dedicated to supporting customers in their financial journeys.
Key Responsibilities:
- Handle inbound customer calls, inquiries, and requests related to life assurance, savings, investments, and pensions.
- Provide excellent customer support by addressing customer concerns, answering questions, and resolving issues.
- Process customer transactions accurately and efficiently.
- Maintain accurate records of customer interactions and data.
- Actively listen to customer needs and tailor support accordingly.
- Maintain a professional and empathetic demeanor.
- Continuously improve customer service processes and identify areas for enhancement.
Skills and Expertise:
- Excellent communication (written and verbal) and interpersonal skills.
- Strong listening skills and empathy.
- Ability to remain calm and focused under pressure.
- Proficient in Microsoft Office (Word & Excel).
- Ability to quickly learn about financial products and services.
- Experience in a customer-facing role is a plus, but not essential.
Job Facilities/Benefits:
- No weekend working.
- 31 days annual leave (including UK Bank Holidays).
- Annual discretionary bonus eligibility.
- Perks at Work (online discounted shopping).
- Car lease scheme and Jaguar Land Rover discount.
- Cycle to Work scheme and interest-free season ticket loans.
- Annual volunteering day.
- Supportive people policies for the moments that matter in life (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave).
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
- Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
- Personal and career development opportunities within Diligenta.
Why Join Us:
Diligenta makes a positive difference to the lives of millions, handling some of the most challenging and important financial matters. We support customers through their most critical moments, providing exceptional service every time. Our commitment to innovation and ongoing growth provides excellent opportunities for personal and professional development. We are proud to be part of the Tata Group.