Exclusive Hotels
About the Role:
As a Senior Spa Reception Supervisor, you’ll be responsible for delivering exceptional guest service and ensuring a high-quality customer journey at Pennyhill Park Spa. You will manage the reception team, ensuring consistent service delivery and maximizing revenue opportunities. This is a 7-day-a-week role with flexible shift patterns, including early mornings and late evenings.
Key Responsibilities:
- Optimise the Guest Journey for exceptional experiences.
- Maintain and enhance grooming standards of the spa reception team.
- Drive the reception team to maximise revenue-generating opportunities.
- Assist the FOH Manager with IT systems related to spa reception.
- Train and develop the reception team alongside the FOH Manager.
- Conduct Spa Health & Safety training and ensure all staff are up-to-date.
- Manage reception paperwork and filing.
Skills and Expertise:
- Supervisory experience.
- Experience within a 4/5 star property reception.
- Experience with Reception and Reservations Property Management systems.
- Proficiency in Microsoft Word, Outlook, and Excel.
- Strong communication and problem-solving skills.
- Excellent guest relations skills.
- People management and a desire for personal and team development.
- High personal standards and commitment to team success.
Job Facilities/Benefits:
- Competitive salary above Real Living Wage.
- 29 days holiday (increasing with service length).
- Discretionary service charge system.
- 50% Discount on food and beverage at all Exclusive properties.
- Significant discounts on room nights across all Exclusive properties.
- PERKZ discount scheme & online guides (Exercise, Wellbeing, Finance).
- Free meals on duty.
- Recognition and rewards scheme.
- Access to a learning platform with training and development programs.
- Free gym access + classes where available.
- B Corp accreditation and commitment to People, Product, and Planet.
- Free downloads of newspapers, magazines, and books.
- Cycle to work scheme.
Why Join Us:
Pennyhill Park offers a supportive and rewarding environment. We value character, interpersonal skills, and a proactive approach. We provide opportunities for development and growth within a vibrant team atmosphere. Join our team dedicated to providing exceptional service, and be rewarded for your hard work.