About the Role:
We are seeking a dedicated and friendly Customer Service Assistant to provide exceptional support to our customers. This role is crucial for maintaining positive customer relationships and driving customer satisfaction.
Key Responsibilities:
- Handle incoming customer inquiries via phone, email, and other channels.
- Resolve customer issues and complaints efficiently and effectively.
- Provide accurate and helpful information about products and services.
- Maintain customer records and manage customer data accurately.
- Collaborate with internal teams to ensure smooth operations.
Skills and Expertise:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficiency in using customer relationship management (CRM) software (if applicable).
- Ability to work independently and as part of a team.
- Experience in customer service is a plus.