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About the Role:
The Harmony Trust seeks a dedicated IT Technician to provide support across all its academies. This role is crucial for maintaining a smooth and effective technology infrastructure, resolving issues promptly and ensuring a positive learning environment for all.
Key Responsibilities:
- Install, configure, and test computer hardware, network operating systems, AV systems, software, and peripherals.
- Resolve technical issues at the helpdesk and on-site at academies.
- Maintain a basic understanding of diverse operating systems (e.g., Apple macOS, iOS, Windows).
- Communicate effectively with various technical levels (staff, pupils, external companies).
- Understand and manage VOIP telephony systems.
- Operate within AD (Azure AD), Entra, DNS, DHCP, and other server environments.
- Work effectively as part of a team and build positive relationships.
- Prioritize workload and meet expectations set by line managers.
- Adhere to data protection/GDPR, confidentiality, and IT security procedures.
- Understand potential health and safety risks related to computer and electrical equipment.
- Comply with safeguarding procedures in a child-focused environment.
Skills and Expertise:
- Experience in installing, configuring, and testing computer hardware, network operating systems, and software.
- Knowledge of different operating systems (e.g., Apple macOS, iOS, Windows).
- Excellent communication skills with diverse audiences.
- Proficient in problem-solving and prioritizing tasks.
- Familiarity with VOIP systems, AD (Azure AD), Entra, DNS, DHCP, and server environments.
- Understanding of data protection/GDPR and IT security.
- Strong interpersonal and teamwork abilities.
- Awareness of health and safety procedures in IT environments.
- Commitment to safeguarding children.
Why Join Us:
The Harmony Trust offers a supportive and forward-thinking environment for professional growth. This role provides a unique opportunity to contribute to the success of numerous academies within the Trust, supporting their educational goals, and furthering your own career trajectory. With a focus on learning and development, this role is ideal for individuals seeking a rewarding and engaging career opportunity within a vibrant educational institution.