Central London Community Healthcare NHS Trust
About the Role:
This role supports clinical services by managing daily data demands, including referrals, calls, and appointment bookings. The primary objective is to efficiently prioritize incoming referrals for the clinical team, ensuring timely and effective management.
Key Responsibilities:
- Process and register new referrals.
- Book clinics and update waiting lists.
- Communicate appointment information to patients, carers, and health professionals.
- Enter daily data into the system, completing relevant templates.
- Support the clinical team and patients.
- Make effective use of resources, reducing duplication, and ensuring safe referral management.
- Ensure prompt answering of incoming calls.
Skills and Expertise:
- Experience with data entry and administration.
- Strong communication and interpersonal skills for interacting with patients and staff.
- Knowledge of NHS procedures and processes.
- Proficiency in using relevant software and systems.
- Attention to detail and ability to prioritize tasks.
Job Facilities/Benefits:
- Comprehensive induction into the community service.
- Local role induction.
- Car lease scheme (T&C apply).
- Flexible working options.
- Annual travel card loan.
- Training, support, and career development.
Why Join Us:
We offer a supportive and growth-oriented environment. We value your well-being, just as we care for our patients. Learn more about our benefits at https://www.clch.nhs.uk/job/pay-and-benefits.