GLH Hotels
About the Role:
Our Food and Beverage Assistants deliver warm and straightforward service, anticipating guest needs to exceed expectations at the Royal Horseguards hotel. This role plays a key part in creating a positive guest experience.
Key Responsibilities:
- Provide a warm and genuine welcome to guests.
- Take orders and demonstrate excellent customer service skills.
- Prepare food and beverage areas for service.
- Follow cash handling procedures.
- Address guest queries and resolve issues professionally.
- Comply with brand standards.
- Follow cleanliness, security, health, and safety procedures.
Skills and Expertise:
- Positive and friendly personality.
- Excellent communication skills.
- Strong commitment to customer service.
- High standards of grooming.
- Flexibility and adaptability.
- Previous experience in a high-volume service environment is beneficial, but not essential.
Job Facilities/Benefits:
- Great development opportunities.
- Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group.
- Interest-free season ticket loans (conditions apply).
- Access to a 24/7 Employee Assistance Program.
- Pension and healthcare schemes.
- Wagestream access to earned salary before payday.
- Paid volunteering days.
- Generous recommend-a-friend scheme.
- Apprenticeships and accredited qualifications up to Level 7.
- Access to discounts and cashback through various retailers and service providers.
- Great Recognition program.
Why Join Us:
Join the Royal Horseguards team at this prestigious London hotel. Enjoy excellent development opportunities, and competitive benefits in a vibrant environment.