About the Role:
Enhance the guest experience and drive positive customer satisfaction within our UK operations. This position is integral to creating a memorable and enjoyable experience for all guests.
Key Responsibilities:
- Welcome and greet guests, providing exceptional service.
- Handle guest inquiries and complaints with empathy and professionalism.
- Ensure adherence to service standards and protocols.
- Maintain cleanliness and order in assigned areas.
- Identify opportunities to improve guest experience.
Skills and Expertise:
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to work effectively in a team environment.
- Problem-solving and conflict resolution skills.
- Attention to detail.