About the Role:
This role will lead the hospitality team in delivering exceptional guest experiences. The manager will ensure smooth operations and consistent high standards throughout the service area.
Key Responsibilities:
- Manage and supervise hospitality staff, ensuring efficient and effective service delivery.
- Develop and implement training programs for staff to meet customer service standards.
- Maintain accurate records of customer interactions and feedback.
- Resolve guest complaints promptly and effectively.
- Ensure adherence to health and safety regulations.
- Monitor and control inventory and resources.
Skills and Expertise:
- Proven experience in managing hospitality teams.
- Exceptional communication and interpersonal skills.
- Strong leadership and supervisory experience.
- Proficiency in customer service and complaint resolution.
- Knowledge of health and safety regulations.