NHS Jobs
About the Role:
This role requires a highly organised and customer-focused individual to provide comprehensive reception and administrative support to a medical practice in London. The role plays a vital role in ensuring smooth patient flow and efficient administrative processes.
Key Responsibilities:
- Managing appointment schedules and monitoring patient flow.
- Providing clear and friendly guidance to patients and visitors.
- Processing patient administration tasks, including data entry, and ensuring accurate records.
- Managing repeat prescriptions within the required timeframe.
- Handling patient queries and requests professionally.
- Handling private service payments and issuing receipts.
- Maintaining a clean and welcoming reception area.
- Providing cover for other reception/administration staff as needed.
- Demonstrating expertise in appointment systems.
- Directing patients to the correct healthcare professional.
- Booking appointments and recording necessary details for retrieval.
- Monitoring appointment system effectiveness and reporting any issues.
- Retrieving and filing medical records according to procedures.
- Handling patient registration and record updates.
- Scanning documents and entering patient data into computer systems.
- Operating the telephone system efficiently, taking messages and diverting calls.
- Preparing the reception area for the start and end of the working day, including security procedures.
- Undertaking additional tasks as assigned by the Practice Manager or GPs.
- Adhering to all practice policies and maintaining patient confidentiality.
- Prioritising own health and safety and contributing to a safe working environment.
Skills and Expertise:
- Excellent communication and interpersonal skills.
- Proficiency in using medical administration software.
- Experience in managing patient appointments.
- Strong attention to detail and accuracy.
- Ability to handle multiple tasks concurrently.
- Proven ability to maintain confidentiality.
- Familiarity with medical terminology is desirable.
- Computer literacy (including data entry and document management).