CBW Staffing Solutions Limited
About the Role:
This Account Manager position will handle a key commercial property in the City of London. Responsibilities include managing the maintenance team, ensuring client satisfaction, and delivering contractual requirements.
Key Responsibilities:
- Ensure consistently high client satisfaction levels and contract portfolio expansion.
- Maintain and demonstrate in-depth knowledge of the contract through monthly contractual review meetings.
- Ensure contractually agreed KPIs/SLAs are met.
- Attend strategic contractual/operational meetings with the client.
- Ensure timely completion and close-out of reactive and PPM works orders.
- Provide leadership and management to the site team.
Skills and Expertise:
- Recognized apprenticeship and relevant electrical or mechanical qualifications (e.g., C&G, HNC/HND).
- Proven experience managing blue-chip buildings.
- Experience managing P&L and budgets.
- Problem-solving and prioritization skills under pressure.
- Innovative solutions and a commitment to quality.
- Strong people management skills.
- Excellent written and verbal communication skills.
Why Join Us:
Join an established and stable building maintenance contractor. This role offers excellent growth opportunities within a reputable company.