About the Role:
This Aftersales Manager role in the UK will oversee and improve customer service and post-sale support. The ideal candidate will have a strong understanding of customer relations and be capable of leading the aftersales team towards exceptional results.
Key Responsibilities:
- Manage and motivate a team of aftersales representatives.
- Develop and implement strategies for customer satisfaction.
- Ensure efficient resolution of customer complaints and issues.
- Identify and address areas for improvement in aftersales processes.
- Track key metrics to monitor performance and identify opportunities.
Skills and Expertise:
- Proven experience in aftersales management.
- Strong leadership and communication skills.
- Excellent customer service skills.
- Ability to manage and motivate teams.
- Knowledge of relevant UK regulations and industry best practices.
- Problem-solving and analytical skills.