Loungers plc
About the Role:
Support the General Manager in maintaining the high standards of a successful lounge, ensuring excellent customer service and team performance.
Key Responsibilities:
- Maintain daily operations of the lounge, including rotas and team engagement.
- Drive sales and team retention.
- Implement training programs to elevate customer service and operational standards.
- Gather customer feedback and act on it to improve the lounge experience.
- Monitor and maintain KPIs to inform decision making.
- Manage paperwork and reporting for the lounge.
- Support recruitment and HR activities.
Skills and Expertise:
- Proven experience as an Assistant Manager, Deputy Manager, or Supervisor in the hospitality industry (e.g., restaurants, bars, cafes).
- Expertise in serving food and beverages.
- Passion for hospitality and exceptional people management.
- Strong drive and problem-solving skills.
- Excellent communication and interpersonal skills.
- Strong attention to detail and data analysis.
- Knowledge of sales, labor forecasts, and reporting.
- Understanding of best practice in recruitment and HR.
Job Facilities/Benefits:
- Overtime pay.
- Staff food.
- 50% staff discount.
- Paid breaks.
- 28 days holiday (inclusive of Bank Holidays).
- Enhanced maternity/paternity pay (after 2 years).
- Staff party (Loungefest).
- Competitions and incentives.
- Company pension scheme.
- Long service awards.
- Wagestream.
- Support from the Licensed Trade Charity.
- Career progression.
- Achievable bonuses.
- Tips shared equally.
- Christmas and Boxing Day off.
Why Join Us:
Be part of a fast-growing hospitality business offering exceptional benefits, opportunities for personal development, and a fun and engaging work environment. Join the team and enjoy our most talked-about staff party, Loungefest!