Lifetime Training
About the Role:
Become a valued member of our team and contribute to B&Q’s commitment to inclusivity and equal opportunities. This Apprenticeship role focuses on providing excellent customer service and building strong relationships with our TradePoint members, helping them succeed in their businesses.
Key Responsibilities:
- Identify and understand the distinct needs of TradePoint and retail customers.
- Take ownership of TradePoint member accounts and proactively address their needs.
- Understand and address TradePoint member business needs through effective communication.
- Deliver on daily priorities: Service, Member, Tools, and Set Up.
- Obtain marketing consent from TradePoint members by clearly explaining the benefits.
- Assist with recruiting new members, effectively communicating the TradePoint proposition.
- Ensure a smooth and efficient shopping experience for TradePoint members, maintaining a well-organized and clutter-free environment.
- Operate in accordance with established trading and point-of-sale plans.
- Provide friendly and helpful service, exceeding member expectations and building lasting relationships.
- Understand current and future business needs, recommending appropriate products and services for support.
Skills and Expertise:
- Strong communication and interpersonal skills.
- Ability to build rapport and develop strong customer relationships.
- A proactive and results-oriented approach.
- Attention to detail and ability to multi-task.
- Proficiency in understanding and addressing the needs of a diverse customer base.
Job Facilities/Benefits:
- UK Notional hourly rate 12.21 per hour
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleagues wellbeing benefits
Why Join Us:
Join a supportive team that prioritizes diversity, inclusion, and colleagues’ well-being. Experience excellent training and development opportunities as you progress towards Customer Service Practitioner Level 2. Benefit from a comprehensive range of employee benefits.