Hays Specialist Recruitment
About the Role:
Our client in Redhill is seeking a skilled Billing Manager to oversee billing operations and ensure accurate and timely invoicing. This vital role will manage the monthly billing cycle and maintain customer accounts while training and supporting the billing team.
Key Responsibilities:
- Ensure accurate billing, resolving errors and validating invoices before customer dispatch.
- Manage the monthly billing cycles effectively.
- Oversee billing systems and customer account management for accuracy.
- Manage and train the billing team, acting as a subject matter expert.
- Handle activations, deactivations, and package changes promptly.
- Collaborate with customers, suppliers, and internal teams to meet deadlines and ensure accuracy.
- Generate reports, manage ticketing queues, and promptly address queries and complaints.
Skills and Expertise:
- Proven ability to lead and manage a team effectively.
- Strong track record in delivering exceptional customer service, ideally globally.
- Strong attention to detail, ensuring accuracy in billing and provisioning processes.
- Excellent problem-solving skills, able to resolve issues quickly or escalate appropriately.
- Proficiency in Microsoft Excel, including pivot tables, charts, and lookup queries.
Job Facilities/Benefits:
- Hybrid working options (post-probation).
- On-site parking.
- Pension matching up to 7.5%.
- 25 days holiday plus bank holidays.
- Private healthcare.
Why Join Us:
Join a leading company that prioritizes employee well-being and offers excellent benefits in addition to growth opportunities. Our collaborative culture and commitment to employee development make us an attractive place to work.