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About the Role:
Lead and motivate a F&B team in a high-energy Chopstix outlet to deliver excellent service and achieve targets. Create authentic Asian flavours and ensure memorable guest experiences. Manage resources and performance for exceptional guest satisfaction.
Key Responsibilities:
- Lead, motivate, and support team to deliver excellent service and achieve targets.
- Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Ensure all operations comply with health and safety regulations, company policies, and standards.
- Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Support team development through ongoing training, mentoring, and creating growth opportunities.
Skills and Expertise:
- Proven experience in Restaurant Management, General Management, or similar food service management roles.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment with attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organizational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
Job Facilities/Benefits:
- Attractive salary plus annual bonus opportunity.
- On-site accommodation, subject to availability and T&Cs.
- Inclusive and supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks (e.g., discounts on dining, holidays, and in-store purchases; free facility access).
Why Join Us:
Be part of Havens one great team, delivering exceptional service and authentic Asian flavours. Enjoy a supportive work environment with opportunities for growth and development including fully funded qualifications. Take advantage of exclusive team perks.