Triumph Consultants Ltd
About the Role:
This temporary role, based in Gloucestershire, focuses on delivering a customer-centric service to households in need, processing applications, and providing support to complex cases. This is an excellent opportunity to contribute to a vital local authority program with an initial 3-month contract.
Key Responsibilities:
- Process and respond to incoming applications, handling data processing and communications.
- Undertake general clerical and administrative tasks.
- Triaging applications via email and online systems.
- Maintain accurate and confidential filing systems.
- Support complex cases and problem-solve for outcomes.
- Conduct conversations with households to understand needs and pressures.
- Process applications and make decisions to assist households.
- Handle challenging phone calls, involving de-escalation and signposting.
- Work collaboratively as part of a team.
- Promote the Household Support Fund within guidelines.
- Administer and process applications for the fund.
- Maintain accurate records.
- Use ICT skills (Excel, Email).
Skills and Expertise:
- Processing and administrating invoices/payments (or willingness to learn local authority systems, e.g., SAP).
- Data and/or performance management.
- Collating and presenting activity data.
- Good written and verbal communication skills.
- Excellent ICT skills, including Excel (data entry and basic formulas).
- Experience with email communication.
Why Join Us:
This role offers a unique opportunity to support a vital community program. You will contribute to a local authority committed to providing support to those facing hardship. Please note this is a temporary contract, initially 3 months.