About the Role:
We are seeking a customer-focused French-speaking advisor to provide exceptional support to our UK customers. This role is critical for building strong customer relationships and ensuring satisfaction.
Key Responsibilities:
- Handle inbound customer inquiries via phone and email in French.
- Resolve customer issues promptly and effectively.
- Provide accurate and comprehensive information to customers.
- Maintain detailed records of customer interactions.
- Identify opportunities to enhance customer experience.
Skills and Expertise:
- Excellent communication and interpersonal skills in French and English.
- Proven experience in customer service.
- Strong problem-solving abilities.
- Ability to work independently and as part of a team.
- Proficient in using relevant customer service software and tools.