About the Role:
This Customer Engagement Officer role requires a proactive and enthusiastic individual to build and foster strong relationships with customers. The role focuses on improving customer satisfaction and driving sales.
Key Responsibilities:
- Manage customer interactions, addressing queries and resolving issues promptly.
- Identify and implement strategies to enhance customer engagement and loyalty.
- Collect and analyze customer feedback to inform product development and improvements.
- Develop and deliver engaging customer service solutions.
- Track and report on key metrics related to customer satisfaction and retention.
Skills and Expertise:
- Strong communication and interpersonal skills.
- Excellent problem-solving and customer service skills.
- Experience in a customer-facing role is desirable.
- Proficiency in CRM software (e.g., Salesforce) would be beneficial.
- Excellent time management and organizational skills.