About the Role:
We are looking for a customer-focused and highly motivated individual to join our team as a Customer Service Assistant. This role is crucial for providing excellent support to our customers and ensuring a positive experience.
Key Responsibilities:
- Handle customer inquiries via various channels (phone, email, chat).
- Resolve customer issues efficiently and effectively.
- Maintain accurate records of customer interactions and transactions.
- Provide accurate and helpful information to customers.
- Collaborate with colleagues to ensure consistent customer service delivery.
Skills and Expertise:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Experience in customer service or a related field.
- Proficiency in using computers and relevant software.
- Ability to work well under pressure and meet deadlines.