About the Role:
Provide excellent customer service and support to customers across various channels. This role is critical to maintaining a positive customer experience and ensuring smooth transactions.
Key Responsibilities:
- Handle customer inquiries and complaints effectively via phone, email, or in-person.
- Process orders, returns, and payments efficiently and accurately.
- Maintain detailed records of customer interactions and transactions.
- Identify and escalate customer service issues to relevant departments.
- Promote products and services to customers as appropriate.
- Ensure compliance with company policies and procedures.
Skills and Expertise:
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution skills.
- Proficiency in customer service software and applications.
- Ability to handle multiple tasks and prioritize workload efficiently.
- Detail-oriented and organized.
- Experience working with CRM systems (desirable).
Why Join Us:
Be part of a dynamic team where you can make a real difference. We value our employees and provide a supportive environment with opportunities for growth.