About the Role:
This role provides valuable support to our UK customers, ensuring excellent service and resolving queries effectively. This is a critical front-line position in enhancing customer satisfaction.
Key Responsibilities:
- Handle customer inquiries via various channels (phone, email, chat).
- Resolve customer issues and complaints efficiently.
- Process orders and manage customer accounts accurately.
- Maintain customer records and update relevant information.
- Communicate effectively with colleagues and customers.
Skills and Expertise:
- Excellent communication and interpersonal skills.
- Proven ability to handle customer interactions professionally.
- Strong problem-solving and conflict resolution skills.
- Proficiency in customer service software (if applicable).
- Ability to work in a fast-paced environment.