About the Role:
We are seeking a friendly and efficient Customer Assistant to provide excellent customer service and support to our clients. This role plays a crucial part in ensuring a positive customer experience.
Key Responsibilities:
- Handle incoming customer inquiries via phone, email, and other channels.
- Resolve customer issues and complaints effectively and efficiently.
- Maintain accurate records of customer interactions.
- Process orders and manage customer accounts.
- Provide helpful and accurate information to customers.
Skills and Expertise:
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Proficient in using relevant software and systems.
- Experience with customer service and/or retail preferred.
- Attention to detail and a commitment to accuracy.