Customer Service Representative Edinburgh

To apply for this job please visit www.diligentacareers.co.uk.

Posting date:
20 January 2025
Salary:
£21,840 to £21,840 per year
Hours:
Full time
Closing date:
19 February 2025
Location:
Edinburgh, Edinburgh, EH1 2DH
Company:
Diligenta
Job type:
Permanent
Job reference:
Dgenta02245_1737365420

Diligenta

About the Role:

Diligenta is seeking enthusiastic recent school leavers to join our team as Customer Service Representatives. This entry-level position provides an excellent opportunity to learn new skills in the Life and Pensions sector.

Key Responsibilities:

  • Answering customer calls from across various departments.
  • Resolving customer issues and queries professionally.
  • Providing information on policy details.

Skills and Expertise:

  • Customer-facing experience (desirable, but not essential).
  • Strong communication and listening skills.
  • Ability to understand customer needs and find solutions effectively.
  • Good PC skills and knowledge of Microsoft Office (Word, Excel).
  • Attention to detail.

Job Facilities/Benefits:

  • Competitive salary up to 21840 per annum.
  • 23 days holiday (plus bank holidays).
  • Variable Incentive Plan for extra earnings.
  • Contributory pension scheme.
  • Employee wellbeing and assistance programs.
  • Employee discounts.
  • Personal and career development opportunities within Diligenta and TCS.

Why Join Us:

Join a leading company in the Life and Pensions sector with extensive training programs and a supportive work environment. Enjoy a flexible schedule with no evening or weekend shifts.