About the Role:
We are seeking a highly proficient Czech-speaking Customer Advisor to provide exceptional support to our UK clientele. This vital role ensures customer satisfaction and drives positive interactions.
Key Responsibilities:
- Handle inbound customer inquiries via various channels (phone, email, etc.).
- Resolve customer issues efficiently and effectively.
- Maintain accurate records of customer interactions.
- Gather customer feedback for product and service improvement.
- Ensure compliance with company policies and procedures.
Skills and Expertise:
- Native or near-native fluency in Czech.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Experience in customer service or a related field is preferred.
- Proficient in using CRM software (if applicable).