Ntriwaa Catering Ltd
About the Role:
Ntriwaa Catering is seeking a passionate and results-oriented E-commerce Sales Executive to drive online sales and grow our e-commerce platform. This role requires a food enthusiast with online retail experience to connect with customers and oversee marketplace performance.
Key Responsibilities:
- Drive sales through online marketplaces (e.g., Etsy, Amazon, Shopify).
- Develop and execute strategies to boost product visibility and conversions.
- Identify opportunities for promotions, sales events, and partnerships to increase revenue.
- Respond promptly to customer inquiries and provide excellent service.
- Handle order processing, follow-ups, and after-sales communication.
- Address complaints or issues professionally and ensure customer satisfaction.
- Maintain and update product listings with accurate descriptions, pricing, and visuals.
- Analyze sales data to identify trends and optimize product performance.
- Monitor and manage stock levels to prevent shortages or overstock.
- Collaborate with the marketing team to create compelling product descriptions and promotional content.
- Ensure the brand voice and quality are consistent across all platforms.
- Leverage customer reviews and testimonials to build trust and attract new buyers.
- Track KPIs (sales, traffic, conversion rates) and report performance to management.
- Recommend and implement strategies for continuous improvement.
Skills and Expertise:
- Proven track record in e-commerce sales or online retail.
- Familiarity with platforms like Etsy, Amazon, Shopify, or similar.
- Strong understanding of online marketplace algorithms and SEO.
- Excellent communication and customer service skills.
- Analytical mindset with proficiency in tools like Excel or Google Sheets.
- Ability to create visually appealing listings (experience with Canva or Photoshop is a plus).
Why Join Us:
Join Ntriwaa Catering and be part of a vibrant catering business specializing in authentic Ghanaian cuisine. We’re expanding globally, offering an opportunity to bring the rich flavors of Ghanaian cuisine to homes and events worldwide. Enjoy a competitive salary based on experience plus commission, in a remote/flexible role.