Maidstone and Tunbridge Wells NHS Trust
About the Role:
This permanent Endoscopy Administrator position within the Clinical Administration Unit is crucial for providing efficient and well-organized administrative services. This key role involves supporting the booking team and ensuring smooth patient flow within the Endoscopy Department.
Key Responsibilities:
- Filing of case notes, results, and reports, and distributing to relevant consultants and GPs.
- Requesting case notes for procedures.
- Booking in and out of case notes on the computer system.
- Photocopying and assisting with postal requests and internal paperwork distribution.
- Competent use of Patient Centre and Endoscopy software (training provided).
- Answering telephones and promptly addressing all inquiries.
- Dealing with inquiries from members of the public, doctors, nurses, and other staff, in a courteous and efficient manner.
- Handling non-clinical patient queries from patients, carers, GPs, and administrative/clerical staff.
- Managing unpredictable workload, prioritizing tasks from frequent interruptions like phone calls and staff requests.
- Liaising with the Maidstone endoscopy department.
- Undertaking any other reasonably required duties.
Skills and Expertise:
- Excellent administration and organizational skills.
- Proficiency in using relevant computer systems and software (Patient Centre, Endoscopy system).
- Strong communication and interpersonal skills.
- Ability to work effectively as part of a team and manage workload prioritization.
- Experience with filing and record-keeping.
- Attention to detail and accuracy.
Why Join Us:
Maidstone and Tunbridge Wells NHS Trust is a top-performing NHS Trust recognized for its commitment to staff well-being. We offer opportunities for professional development and career growth within a large acute hospital trust providing general and specialist care to a large patient population in West Kent and East Sussex. The Trust prioritizes its staff’s needs, promoting a supportive and flexible work environment.