Champneys
About the Role:
Our Food and Beverage Assistants play a crucial role in providing exceptional service and ensuring guest satisfaction at Champneys Mottram Hall. You will be knowledgeable about our menus, ingredients, and dietary needs to deliver high-quality service and upselling opportunities.
Key Responsibilities:
- Ensure the F&B area meets high standards of presentation and cleanliness.
- Demonstrate a thorough understanding of guest dietary requirements.
- Provide accurate information on menu items, including nutritional details, to assist guests.
- Possess a comprehensive knowledge of all food and beverage menus to address guest inquiries effectively.
- Process reservations, orders, and deliver food and beverages.
- Maintain cleanliness and hygiene standards in working and dining areas, including cellar maintenance.
- Prepare restaurant and bar areas for service in compliance with company standards.
- Serve guests with meals and beverages, actively upselling offerings.
- Rotate bar stocks and manage sales displays in line with company guidelines.
Skills and Expertise:
- Strong working knowledge of food and beverage menus.
- Excellent customer service skills, demonstrating professionalism and courteousness.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Knowledge of dietary needs and nutritional information.
- Proficiency in taking orders and processing payments.
Job Facilities/Benefits:
- Health, Wellness, and Wellbeing incentives
- Champneys experiences (e.g., overnight stay, spa day)
- App technology for essential forms
- In-house social media platform connecting the Champneys Family
- Motivating, rewarding, and engaging colleague events
- Discounted stays at Champneys Hotels and Resorts
- Complimentary Spa Day upon completion of probation
- 50% discount on Champneys products
- Discounted Elemis and Clarins products
- Discounted membership to Champneys health clubs
- Merlin Entertainments Attraction discounts
- Introduce a friend incentive
- Long service celebrations
- Free parking
- Professional uniform
Why Join Us:
Join Champneys Mottram Hall, a leading wellbeing brand, and experience a supportive, rewarding, and growth-oriented work environment. You will benefit from attractive perks that reflect our commitment to your happiness and wellbeing.