About the Role:
We are seeking a highly organized and experienced Head Steward to oversee all aspects of the hospitality function. This role is crucial in maintaining a superior standard of service and guest experience.
Key Responsibilities:
- Manage and supervise a team of stewards, ensuring efficient service delivery.
- Coordinate cleaning schedules and inventory management.
- Maintain high standards of hygiene and cleanliness in all designated areas.
- Resolve guest complaints promptly and professionally.
- Ensure adherence to company policies and procedures.
- Maintain detailed records of stock levels and equipment maintenance.
Skills and Expertise:
- Proven experience as a Head Steward or equivalent role.
- Exceptional communication and interpersonal skills.
- Strong organizational and leadership abilities.
- Knowledge of hospitality procedures and regulations.
- Proficiency in inventory management and budgeting.
- Experience in staff training and development.