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About the Role:
Join Haven as a full-time Holiday Home Revenue Administrator in North Yorkshire, supporting the smooth operation of our Holiday Home sales process and providing exceptional service to owners and prospective owners. This role plays a key part in managing transactions and maintaining high standards throughout the owner journey.
Key Responsibilities:
- Handle interactions with owners and prospective owners, ensuring exceptional service and satisfaction.
- Manage transactions for new and used Holiday Home purchases, including accessory sales, finance proposals, and compliance.
- Coordinate the handover process, ensuring timelines are realistic and expectations are met.
- Address pre- and post-handover issues, resolving them efficiently.
- Maintain inventory stock levels and oversee the day-to-day appearance of the Holiday Home Show Ground.
- Ensure compliance with GDPR, FCA regulations, and all necessary training and processes.
- Support team performance by meeting all relevant targets and metrics.
Skills and Expertise:
- Exceptional organizational and administrative skills.
- Strong customer service and communication abilities.
- Confidence in managing transactions and handling sensitive customer information.
- Proactive and solution-oriented approach to resolving issues.
- Knowledge of compliance processes (training provided).
Job Facilities/Benefits:
- Competitive salary with overtime opportunities.
- Inclusive and supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to facilities, savings at national brands and retailers.
Why Join Us:
Haven provides a supportive and inclusive environment. We offer opportunities for career development, including fully funded qualifications. Enjoy exclusive team perks and 20% discounts on Haven Holidays and in-store purchases, as well as free access to our facilities and savings at national brands.