Exclusive Hotels
About the Role:
Lead and supervise room attendants to ensure rooms and corridors meet high standards of cleanliness and guest service. Maintain a proactive approach to exceeding guest expectations and ensuring a comfortable experience.
Key Responsibilities:
- Supervise room attendants, ensuring efficient room cleaning and service.
- Inspect rooms and corridors for cleanliness and compliance with standards.
- Train new room attendants on cleaning procedures.
- Prepare and manage work schedules and rotas for room attendants.
- Address guest requests promptly and ensure satisfaction.
- Report maintenance issues to relevant parties.
- Maintain uniform standards and adhere to housekeeping policies.
- Ensure all guest needs are met, including extra amenities (e.g. robes, cots, etc.)
- Inspect and address any repair needs for soft furnishings (e.g. bedspreads, curtains) and carpets.
Skills and Expertise:
- Previous Supervisory experience in a luxury hotel setting.
- Knowledge of luxury hotel standards.
- Excellent communication and organizational skills.
- Strong attention to detail.
- Proactive approach to improving standards and service.
- Experience in managing and motivating a team.
- Flexibility with working hours including weekends and evenings.
Job Facilities/Benefits:
- Competitive salary and benefits.
- 29 days holiday (increasing with service).
- Discretionary service charge system.
- 50% discount on food and beverage at Exclusive properties.
- Significant room night discounts at Exclusive properties.
- PERKZ discount scheme and online resources (wellbeing, finance).
- Free meals on duty.
- Recognition and rewards programs.
- Comprehensive training and development programs.
- Free gym access and classes.
- B Corp accreditation.
- Free access to newspapers, magazines, and books.
- Cycle to work scheme.
Why Join Us:
We value our employees and offer a supportive and rewarding work environment. We encourage a positive and engaging team atmosphere, recognize individual contributions, and offer significant development opportunities. We are committed to providing a comfortable and excellent guest experience, while fostering a work environment that values our employees’ well-being.