System C
About the Role:
As a key member of the System C’s Technical Consulting Area, the Implementation Team Lead will configure the System C product portfolio, providing expert advice to customers on all aspects of the solution. This role requires high-quality leadership within the Implementation Services team to drive effective product implementation across projects, embracing innovation and best practices.
Key Responsibilities:
- Oversee a range of projects and manage team operations.
- Ensure successful delivery of implementation elements in customer projects.
- Develop training courses and ensure adherence to corporate governance.
- Build relationships with customers and resolve project delivery escalations.
- Manage delivery expectations with partners and external organizations.
- Allocate resources and manage ad-hoc consultancy requests.
- Promote and maintain business growth.
- Foster individual development within the team.
- Liaise with support, product, and development teams to resolve key issues.
- Enhance implementation methodologies to align with best practices.
- Present and report to customers, stakeholders, and internally.
- Represent the business at forums and events.
- Ensure optimal billable and productive utilisation of team members on projects.
- Assist in achieving revenue opportunities through change control.
- Participate in marketing activities and company meetings.
- Train, develop, and manage implementation consultants.
- Promote ethics, integrity, and diversity within the team.
- Encourage open communication and responsiveness to feedback.
- Act as an implementation consultant on projects.
- Lead configuration design workshops and provide system expertise.
- Support customers during the go-live phase and resolve issues.
- Conduct regular review meetings with consultants.
- Collaborate with customers to understand and meet their needs.
- Ensure solutions are understood and utilized by customer teams.
- Stay updated on product changes and enhancements.
- Contribute to developing new product ideas and service offerings.
- Deputize for the Head of Implementation Services when needed.
- Communicate assignments and manage issues efficiently.
- Encourage collaboration and focus on project priorities.
- Maintain performance under challenging circumstances.
- Motivate and clarify priorities for the team.
- Implement clear processes for managing performance.
- Enhance the profitability of System C’s customer projects.
- Build and scale team capability to meet business goals.
- Identify and manage resources to meet future team objectives.
- Foster team collaboration to achieve business goals.
- Develop and evolve best practices and implementation methodologies.
- Ensure methodologies and training approaches suit both large and small projects.
- Identify and develop new delivery services across product offerings.
- Ensure consistent communication with customers and internal stakeholders.
- Develop and maintain constructive relationships with key stakeholders.
- Work closely with business specialists to deliver successful projects.
- Support the Technical Consultancy Leadership Team in achieving strategic objectives.
- Exhibit leadership behaviours in line with System C’s ethos.
- Encourage, support, and develop team members to ensure satisfaction.
- Manage team members, including conflict resolution, career management, and recruitment.
- Develop and implement effective team and individual development training strategies.
- Ensure timely and accurate reporting across team resources.
- Prioritize and resolve escalated issues.
- Work with the technical consultancy team to ensure customer satisfaction and provide regular feedback.
- Deliver successful customer implementation projects on time, within budget, and to scope.
- Motivate and lead teams effectively.
- Identify and implement necessary changes with a strong business vision.
- Manage complex relationships with customers, partners, and internal teams.
- Act as a key member of the implementation team.
- Quickly understand context, identify blockers, and remove them.
- Influence and improve processes to ensure value.
- Deliver concise and accurate information verbally and in writing.
- Collaborate with colleagues to achieve organizational goals.
- Prioritize workload and manage time effectively.
- Work effectively across geographies and cultures.
- Demonstrate resilience, tenacity, and a proactive attitude.
Skills and Expertise:
- Project Management experience
- Implementation success
- Training development
- Customer relations
- Expectation management
- Resource allocation
- Business Growth
- Team development
- Issue resolution
- Methodology Improvement
- Reporting
- Representation
- Team Utilization
- Revenue Opportunities
- Marketing Participation
- Team Training
- Ethics and Diversity
- Open Communication
- Consultancy Role
- Workshops
- Customer Support
- Review Meetings
- Customer Collaboration
- Solution Utilization
- Product Updates
- Innovation
- Deputize
- Issue Management
- Collaboration
- Performance Maintenance
- Team Motivation
- Process Management
- Profitability
- Team Capability
- Resource Management
- Best Practices
- Methodology and Training
- Service Development
- Communication
- Relationship Building
- Strategic Support
- Leadership
- Team Development
- Line Management
- Training Strategy
- Reporting
- Issue Resolution
- Customer Satisfaction
- Project Delivery
- Team Leadership
- Business Vision
- Relationship Management
- Team Contribution
- Problem-Solving
- Process Improvement
- Communication
- Collaboration
- Time Management
- Cross-Cultural Effectiveness
- Resilience
Why Join Us:
(Not included in provided text.)