System C
About the Role:
As a key member of the System C Technical Consulting Area’s Implementation Team, you will lead and manage product implementation projects, providing expert guidance and support to clients. You will be responsible for successful project delivery, driving innovation, and fostering continuous improvement within the implementation services team.
Key Responsibilities:
- Oversee multiple projects and manage team operations.
- Ensure successful implementation elements in customer projects.
- Develop and implement training courses adhering to corporate governance.
- Build and maintain strong client relationships and resolve project escalations.
- Manage delivery expectations with partners and external organizations.
- Allocate resources and manage ad-hoc consultancy requests.
- Promote and maintain business growth.
- Foster individual and team development.
- Collaborate with support, product, and development teams to resolve issues.
- Enhance implementation methodologies to align with best practices.
- Present reports to clients, stakeholders, and internal teams.
- Represent the business at industry forums and events.
- Ensure optimal billable and productive team member utilization on projects.
- Assist in achieving revenue opportunities through change control.
- Participate in marketing activities and company meetings.
- Train, develop, and manage implementation consultants.
- Promote ethics, integrity, and diversity within the team.
- Encourage open communication and responsiveness to feedback.
- Act as an implementation consultant on projects.
- Lead configuration design workshops and provide system expertise.
- Support customers during the go-live phase and resolve issues.
- Conduct regular review meetings with consultants.
- Collaborate with customers to understand and meet their needs.
- Ensure solutions are understood and utilized by customer teams.
- Stay updated on product changes and enhancements.
- Contribute to developing new product ideas and service offerings.
- Deputize for the Head of Implementation Services when needed.
- Communicate assignments and manage issues efficiently.
- Encourage collaboration and focus on project priorities.
- Maintain performance under challenging circumstances.
- Motivate and clarify priorities for the team.
- Implement clear processes for managing performance.
- Enhance the profitability of System C’s customer projects.
- Build and scale team capability to meet business goals.
- Identify and manage resources to meet future team objectives.
- Foster team collaboration to achieve business goals.
- Develop and evolve best practices and implementation methodologies.
- Ensure methodologies and training approaches suit both large and small projects.
- Identify and develop new delivery services across product offerings.
- Ensure consistent communication with customers and internal stakeholders.
- Develop and maintain constructive relationships with key stakeholders.
- Work closely with business specialists to deliver successful projects.
- Support the Technical Consultancy Leadership Team in achieving strategic objectives.
- Exhibit leadership behaviours in line with System C’s ethos.
- Encourage, support, and develop team members to ensure satisfaction.
- Manage team members, including conflict resolution, career management, and recruitment.
- Develop and implement effective team and individual development training strategies.
- Ensure timely and accurate reporting across team resources.
- Prioritize and resolve escalated issues.
- Work with the technical consultancy team to ensure customer satisfaction and provide regular feedback.
- Deliver successful customer implementation projects on time, within budget, and to scope.
- Motivate and lead teams effectively.
- Identify and implement necessary changes with a strong business vision.
- Manage complex relationships with customers, partners, and internal teams.
- Act as a key member of the implementation team.
- Quickly understand context, identify blockers, and remove them.
- Influence and improve processes to ensure value.
- Deliver concise and accurate information verbally and in writing.
- Collaborate with colleagues to achieve organizational goals.
- Prioritize workload and manage time effectively.
- Work effectively across geographies and cultures.
- Demonstrate resilience, tenacity, and a proactive attitude.
Skills and Expertise:
- Strong project management experience.
- Proven experience in software implementation.
- Excellent communication and interpersonal skills.
- Strong leadership and team management skills.
- Exceptional client relationship management skills.
- Ability to work under pressure and meet tight deadlines.
- Knowledge of System C products and services.
- Experience in training and development.
- Understanding of business growth strategies.
Why Join Us:
We offer a collaborative and supportive work environment where you can develop your skills and expertise in a challenging and rewarding role. We pride ourselves on fostering innovation, growth, and learning opportunities for our team members.