NatWest Group
About the Role:
Support the operational health of our platform by analyzing and resolving infrastructure issues. Ensure the platform’s stability, performance, and compliance with technical roadmaps, while actively seeking and mitigating risks.
Key Responsibilities:
- Provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost, and people.
- Support the platforms’ operational stability and technology performance, including maintaining system utilities and tools.
- Learn new skills in a dynamic environment and enhance development by working closely with feature teams.
- Contribute to the platform risk culture, discussing and understanding risks to effectively mitigate them.
- Plan and execute work within the platform and service feature development requests from cross-platform initiatives, and support regulatory reporting.
- Participate and identify opportunities to simplify platform infrastructure, architecture, services, and customer solutions.
- Build and maintain relationships with platform, domain, and cross-domain stakeholders.
- Apply and review controls, primarily against SOX, to ensure full compliance.
- Contribute to the delivery of customer outcomes, innovation, and early learning by evaluating test products and services.
Skills and Expertise:
- Strong analytical skills.
- Solid background working in an Agile or DevOps environment with continuous delivery and continuous integration.
- Knowledge of FTP, FTPS, and other protocols and file transfer products.
- Knowledge and understanding of platforms such as iSeries (preferred, but not essential).
- Excellent communication skills to clearly convey complex technical concepts to colleagues, including management.
- Technical knowledge, including platform, technology, products, and domains.
- Knowledge of relevant industry standard toolsets and processes.
- Understanding of operational principles.
- Strong collaboration and stakeholder management skills.
- Expert technical skills in multiple file transfer products (e.g., Connect Direct, SFTP).
- Technical knowledge of Windows, Linux/Unix, and z/OS platforms.