Service Care Solutions
About the Role:
Empower employees with innovative training solutions that align with organizational goals. This role will be instrumental in fostering a culture of continuous learning and development.
Key Responsibilities:
- Design, deliver, and procure engaging learning interventions using diverse platforms, including e-learning.
- Support mandatory, professional, and career development training, ensuring alignment with the annual training plan.
- Conduct learning needs analyses in collaboration with service managers to address identified business needs.
- Coach managers on personal, career, and team development, fostering a culture of growth and performance.
- Facilitate team-building sessions and implement organizational development initiatives aligned with company values.
- Contribute to the delivery of the People Strategy, leading key learning and development initiatives.
- Promote employee engagement through activities like pulse surveys and staff conferences.
Skills and Expertise:
- Level 5 CIPD qualification or equivalent, with expertise in learning and organizational development theories and tools.
- Proven experience designing and delivering a range of innovative learning interventions.
- Strong presentation and facilitation skills tailored to diverse audiences.
- Expertise in coaching and mentoring line managers.
- Proficiency in e-learning design, authoring, and implementation.
- Familiarity with Learning Management Systems and training procurement processes.
Why Join Us:
Be part of a dynamic team that values growth and development. This temporary position offers potential for permanent opportunities based on organizational needs.