The Caledonian Hotel
About the Role:
As a Meeting & Events Operations Supervisor in Edinburgh, you’ll oversee and manage the smooth operation of all meetings and events, ensuring a positive guest experience and meeting departmental targets. You’ll play a key role in delivering exceptional service within the venue.
Key Responsibilities:
- Supervise meeting and events operations.
- Delegate tasks according to daily function sheets.
- Work across all event areas (bar, restaurant, room service).
- Welcome guests politely and efficiently.
- Handle cash transactions adhering to procedures.
- Resolve guest queries promptly and effectively.
- Maintain cleanliness and order in assigned work areas.
- Plan, organize, and control daily operations.
- Ensure adherence to brand standards.
- Represent team needs and concerns.
- Support Food & Beverage in achieving financial targets.
- Assist the Meeting & Events Manager in team training and development.
- Conduct performance appraisals with direct reports.
- Comply with hotel safety, fire regulations, and all health and safety standards.
- Adhere to local licensing laws and environmental policies.
- Provide support to other departments as needed and maintain positive working relationships.
Skills and Expertise:
- Passionate and willing to learn.
- Positive attitude and ability to make guests smile.
- Friendly and caring demeanor.
- Teamwork and collaboration skills.
- Ambition and strong work ethic.
- Excellent standards and organizational skills.
- Strong time management skills.
- Resilience, creativity, ability to multitask under pressure.
- Excellent command of English for communication with kitchen staff.
- Ability to work flexible shifts, including weekends.
- Passion for food and delivering exceptional customer experiences.
- Supervisory experience in a fast-paced environment (preferred).
- Understanding of event planning and operations.
Job Facilities/Benefits:
- Competitive Salary.
- Service Charge and Tips & Gratuities.
- 250-1000 cash incentives for referring friends (T&Cs apply).
- Long service recognition cash bonus and free overnight stays.
- Meals provided whilst on shift.
- Sales incentives and initiative rewards.
- Discounted/free use of leisure facilities.
- Free car parking.
- Discounted hotel stays.
- Free hotel stays as rewards.
- Opportunities for personal development.
- Fully funded apprenticeships (T&Cs apply).
- Annual holiday entitlements including bank holidays.
- Opportunity to buy additional holiday entitlements.
- Pension enrolment.
Why Join Us:
Klarent Hospitality offers excellent growth opportunities within its brand portfolio. We pride ourselves on rewarding and recognizing staff for their hard work and dedication. We are a growing hospitality group with hotels in key locations across the UK and Ireland. Join our team and contribute to our continued success.