SSP Food Travel Experts
About the Role:
Become a dedicated Onboard Host for Trans Pennine Express (TPE) at Newcastle Station. Provide exceptional customer service, manage stock, and handle transactions on TPE trains.
Key Responsibilities:
- Provide ‘at seat trolley service’ on TPE trains, ensuring outstanding customer service.
- Manage stock and handle transactions.
- Travel on assigned trains, assisting passengers.
- Achieve sales targets independently and meet contractual goals.
- Accurately account for stock and transactions, and adhere to hygiene and safety standards.
- Support management initiatives and perform Service Centre duties as directed.
- Engage with passengers, providing information and addressing diverse needs.
- Offer accurate details on services, ticketing, platforms, and potential disruptions.
Skills and Expertise:
- Excellent customer service skills.
- Ability to work in a dynamic and fast-paced environment.
- Adaptability to work long hours and varying shifts.
- Proficiency in managing stock and transactions.
- Strong communication and interpersonal skills.
- Experience in customer service (preferred).
- 18 years of age or older (due to specific responsibilities).
Job Facilities/Benefits:
- Competitive pay rate (12.00 per hour plus commission).
- Full-time (40 hours) position.
- Rotational shifts between 4:30 am and 12 am, including some weekends.
- Start date: January 2025.
- Employee Discounts: up to 50% discount on various SSP brands.
- Up to 75% discount off SSP brands during work hours.
- Friends and Family App: 20% discount on Catering, Whistlestop, and Urban Express units.
- Award-winning training, apprenticeships, and development.
- Internal Growth Opportunities: 70% of managers are internal promotions.
- Help@Hand App: Access to shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline.
- Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
- Culture: Diverse backgrounds, support networks for LGBTQ+, Womens Network, Neurodiversity, Disability.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme.
- Referral Rewards: 400 for successful referrals.
- 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition (RG Stars, Extra Mile Vouchers).
- Travel and Leisure Pass for TPE after probation.
- Up to 5000 Loans repaid through salary.
Why Join Us:
Rail Gourmet is a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centers nationwide and a workforce of over 1000 employees in the UK, we’re committed to providing first-class service. Join our dynamic team and take advantage of career development opportunities while receiving excellent benefits and support.