NHS Jobs
About the Role:
This Patient Experience Administrator role focuses on managing patient queries and creating documents for the Royal Devon University Healthcare NHS Foundation Trust. This position is key to enhancing patient experience and improving service delivery within the Trust.
Key Responsibilities:
- Managing routine patient experience queries.
- Creating relevant documents.
- Inputting data into Trust systems and external platforms (NHS England, Care Opinion).
- Utilizing Microsoft packages, especially Excel and digital platforms.
Skills and Expertise:
- Excellent knowledge of Microsoft Office Suite, particularly Excel.
- Proficiency with digital platforms.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management skills.
- Attention to detail.
- Positive attitude and teamwork skills.
Job Facilities/Benefits:
- Competitive salary.
- Flexible working schemes and family-friendly policies.
- 27-33 days paid annual leave (plus bank holidays).
- Comprehensive occupational health services (counselling, wellbeing activities).
- Staff discounts on shopping, fitness, and leisure.
- Technology and home appliance purchase schemes.
- National discount services (Blue Light Card, Health Service Discounts).
- Salary sacrifice options (including on-site nursery).
- Care certificate, degree, or leadership qualification funding opportunities.
- Days off for study, CPD, or rotational placements.
- NHS Pension scheme.
- Cycle to work scheme.
Why Join Us:
The Royal Devon University Healthcare NHS Foundation Trust fosters a diverse and inclusive environment, valuing the contributions of all staff. We provide opportunities for personal and professional development within a supportive team, helping you excel in your NHS career. The trust is committed to maintaining a positive culture that supports your growth and development.