About the Role:
We are seeking a skilled Reservations Coordinator to handle all aspects of reservation management for our UK operations. This role is critical in ensuring seamless customer service and efficient operations.
Key Responsibilities:
- Process reservations and inquiries through various channels (phone, email, online).
- Maintain accurate records of all reservations and associated details.
- Manage customer queries and resolve issues promptly and professionally.
- Collaborate with the team to ensure timely and effective reservation handling.
- Coordinate with other departments (e.g., operations, sales) to ensure smooth service.
- Report on reservation data and trends to management.
Skills and Expertise:
- Excellent communication (written and verbal) skills.
- Strong organizational and time management skills.
- Proficient in using relevant reservation management software.
- Knowledge of customer service best practices.
- Attention to detail and accuracy in data entry.