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About the Role:
Lead our energetic restaurant team in delivering exceptional guest experiences at Haven’s Great Yarmouth location. Drive outstanding service and memorable meals while motivating staff to achieve high standards.
Key Responsibilities:
- Lead, motivate, and support the restaurant team to deliver excellent service and achieve targets.
- Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Oversee team scheduling, budgets, and resources to maximize efficiency and meet business needs.
- Ensure all operations comply with health and safety regulations, company policies, and standards.
- Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Support team development through ongoing training, mentoring, and creating growth opportunities.
Skills and Expertise:
- Proven experience in restaurant management, general management, front of house management, or similar leadership roles.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organizational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
Job Facilities/Benefits:
- Attractive salary plus annual bonus opportunity.
- On-site accommodation, subject to availability and T&Cs.
- Inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to facilities, savings at national brands and retailers.
Why Join Us:
Be part of a supportive and dynamic team at Haven, enjoying opportunities for career development and unique perks. Experience a welcoming work environment and contribute to delivering memorable guest experiences.