NHS Jobs
About the Role:
Lead the Urgent Treatment Centre (UTC) nursing team, ensuring high-quality patient care and adherence to best practices. Manage shift-based communication and collaborate with multidisciplinary teams to optimize care processes. Oversee compliance with Trust policies and departmental procedures.
Key Responsibilities:
- Establish and maintain effective communication with patients and families, including those with challenging behaviors.
- Deal sensitively and compassionately with patients, carers, and staff in various emotional situations.
- Communicate effectively with the multidisciplinary team to foster learning and improve care delivery.
- Manage multiple and simultaneous situations professionally and effectively.
- Convey difficult information to patients, carers, staff, and Trust personnel, including sensitive situations like end-of-life discussions.
- Lead communication within the UTC on a shift-by-shift basis, liaising with external agencies.
- Ensure timely, accurate, and confidential communication regarding patient care and well-being.
- Provide patients and carers with care advice.
- Collaborate and lead staff in patient care, treatment, and discharge, offering specialist nursing advice.
- Communicate distressing information empathetically and professionally.
- Act as a positive role model, maintaining team morale, and resolving conflicts.
- Work closely with the Matron and Lead Clinician to translate the UTC’s vision and goals into practice.
- Oversee patient care, management, and flow throughout the UTC.
- Maintain awareness of potential 4-hour breaches and work with the site team to meet targets and prevent breaches.
- Validate breaches daily and attend site, operational, and departmental meetings to represent the UTC.
- Ensure implementation and compliance with departmental, Trust-wide, national, and governmental policies.
- Attend staff, departmental, and Trust-wide meetings as directed.
- Manage incidents, complaints, and undue occurrences according to Trust policy.
- Undertake the duty of candour and support the maintenance of the departmental risk register.
- Identify areas of risk and address them through appropriate governance structures.
- Participate in health, safety, fire, and quality audits.
- Plan, assess, develop, and evaluate care programs in the UTC daily.
- Establish and maintain named link nurse roles.
- Implement Trust HR policies, addressing staffing matters.
- Plan and schedule duty rotas, leave, and study leave.
- Monitor absences and temporary staff, ensuring prudent staffing decisions.
- Allocate staff resources appropriately.
- Maintain and update electronic rota management systems.
- Monitor staff documentation for accuracy and address deficiencies.
- Ensure staff training and appraisals are up to date.
- Support recruitment, selection, induction, and training of new staff.
- Work in accordance with infection control policies.
- Liaise with security and/or police to address abusive or aggressive individuals.
- Serve as an authorized signatory for controlled drugs.
- Maintain departmental and Trust patient record systems.
- Safeguard the health, safety, and welfare of staff, patients, and visitors.
- Manage resources effectively, monitor the economical use of supplies and equipment, and address hazards.
- Contribute to policy implementation and development affecting the Emergency Department.
- Collect accurate data, participate in clinical trials and audits, and recommend changes.
- Base personal nursing practice on current research and professional knowledge, sharing this information with staff.
Skills and Expertise:
- Advanced interpersonal and communication skills
- Strong leadership and management skills
- Proven experience in managing patient care
- Thorough understanding of departmental, Trust-wide, national, and governmental policies and protocols
- Excellent communication, interpersonal, and organizational skills
- Computer literacy and typing skills
- Knowledge of the Data Protection Act and the Caldicott Report
- Proficiency in electronic rota management systems
Why Join Us:
We offer a supportive and collaborative environment that fosters professional growth and development. Your expertise will be valued in a dynamic team committed to high-quality patient care.