About the Role:
We are seeking a highly motivated and customer-focused Service Advisor to provide exceptional support to our clients. This role plays a crucial part in ensuring a smooth and positive experience for all interactions.
Key Responsibilities:
- Provide excellent customer service by resolving inquiries and issues effectively.
- Manage customer expectations and provide timely updates on service progress.
- Gather and document customer feedback to identify areas for improvement.
- Coordinate with technicians to ensure efficient service delivery.
- Maintain accurate records of service interactions and customer information.
Skills and Expertise:
- Strong communication and interpersonal skills.
- Excellent problem-solving and analytical abilities.
- Proven experience in customer service or a related field.
- Proficient in using relevant software and tools.
- Ability to work independently and as part of a team.