Ministry of Defence
About the Role:
As a Service Desk Analyst, you will play a critical role in the 24/7 management of a Message Handling System (MHS). This role focuses on High Grade Messaging (HGM) service delivery to a select UK and international customer base within the Defence Digital OPERATE J3 area.
Key Responsibilities:
- Processing formal signal messages for timely distribution, ensuring adherence to procedural rules and precedence priority.
- Recording and determining transmission paths, monitoring and vetting out-of-hours signal traffic.
- Managing the signal process, recording and distributing messages according to security regulations.
- Monitoring and reporting message irregularities and equipment faults.
- Preparing special handling signals for onward delivery using IT message handling systems.
- Managing the publication of instructions and guidance.
- Ensuring timely filling of bid equipment during crypto key material changeovers.
- Maintaining records of controlled access to Commcen.
- Supporting the Commcen Manager by taking on additional roles as needed.
Skills and Expertise:
- Experience with IT Message Handling Systems.
- Understanding of security regulations for classified information.
- Knowledge of ITIL Service Transition practices (beneficial).
- Excellent communication and time management skills.
- Ability to work effectively in a 24/7 shift-working environment.
- Attention to detail and accuracy.
Why Join Us:
Be part of a dynamic team with fantastic learning and development programmes. Benefit from externally recognized qualifications, in-house training, and mentorship opportunities. Further support includes upskilling options for continuous professional development within your designated field and beyond.