About the Role:
Supervise and manage a retail shop’s daily operations, ensuring smooth customer service and efficient inventory control.
Key Responsibilities:
- Manage and motivate shop staff, ensuring adherence to company standards.
- Supervise and train staff on customer service protocols and sales techniques.
- Maintain a clean and organized shop environment.
- Process transactions and maintain accurate inventory records.
- Resolve customer complaints and inquiries efficiently and effectively.
- Implement strategies to increase sales and revenue.
Skills and Expertise:
- Proven leadership and management skills.
- Excellent communication, interpersonal, and customer service skills.
- Strong knowledge of retail operations and inventory management.
- Ability to work well under pressure and meet deadlines.
- Problem-solving and decision-making skills.