NHS Jobs
About the Role:
This Support Technician role requires a highly skilled individual to provide excellent customer service and resolve complex IT issues. The position involves presenting technical information clearly to various stakeholders.
Key Responsibilities:
- Deliver exceptional customer service.
- Manage and resolve complex technical problems.
- Present technical information concisely to stakeholders.
- Manage workload effectively under conflicting priorities.
Skills and Expertise:
- Strong understanding of customer service principles.
- Experience in people management or supervision.
- Excellent IT technical writing skills (plain English).
- Demonstrable ability to solve complex problems.
- Experience presenting to diverse audiences.
- Strong time management and organizational skills.