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About the Role:
Wagamama is seeking a highly motivated Technical Manager for a 6-month fixed-term contract to oversee food safety, quality, and sustainability across our London restaurants. You will play a critical role in ensuring the highest standards of food safety and compliance are maintained.
Key Responsibilities:
- Manage supply chain food safety, quality, and integrity.
- Ensure allergen and nutritional compliance.
- Conduct supplier performance management, including audits and reviews.
- Complete, review, and trend technical scorecards.
- Support new menu launches and manage sample requests for lab testing.
- Assess product specifications and raw materials to ensure accuracy.
- Promote and represent technical integrity.
- Ensure legal and ethical food safety responsibilities are met.
- Resolve or escalate food safety issues and complaints.
- Provide accurate advice to other teams on food safety, allergen compliance, and nutrition.
- Generate accurate compliance reports to drive business improvement.
- Maintain the menu launch technical process.
- Prepare and review allergen and nutritional guides.
- Maintain up-to-date ingredient specifications, supplier information, and allergen/nutritional information.
- Support driving sustainability, welfare, and ethical trading.
- Maintain supplier supply chain traceability for meat, fish, and produce.
Skills and Expertise:
- Degree in Food Science, Nutrition, or related field.
- Minimum 5 years of experience in technical management.
- Expertise in supplier management, raw material management, and risk assessments.
- HACCP Level 3 certification.
- Knowledge of TACC/VACCP.
- Understanding of GFSI accreditation standards.
- Strong knowledge of allergen management and nutritional regulations.
- Understanding of industry sustainability and welfare standards.
- Experience working with horizon scanning, FINN, and RASFF.
- Knowledge of restaurant operations (beneficial).
- Excellent communication and interpersonal skills.
- Strong IT skills (Excel, databases).
- Attention to detail.
- Ability to travel.
- Strong organizational, planning, and prioritization skills.
- Team player and self-motivated.
- Passion for food.
Job Facilities/Benefits:
- Competitive annual salary.
- 20% discretionary bonus opportunity annually.
- Wagamama food allowance.
- Private healthcare.
- Pension contribution.
- 25 days holiday + bank holidays.
- Discounts across retail, hospitality, and leisure.
- Internal progression opportunities and fully funded apprenticeship programmes.
- Kintsugi wellness (counsellors, cycle to work scheme, discounted gym).
- Family-friendly policy (26 weeks full pay/13 weeks half pay for expectant/adoptive parents).
- Financial wellbeing support (loans repaid through salary).
Why Join Us:
Join Wagamama, a company passionate about nourishing the world with exceptional Japanese-inspired cuisine. We embrace the philosophy of Kaizen (good change), driving continuous improvement in all aspects of our business. We celebrate difference, value personality over perfection, and foster a welcoming environment where everyone feels valued. Wagamama provides excellent opportunities for career growth and development.